Shipping and Return Conditions

CharmeIs of Luca Bertone

Version 1.0 of the 01.02.2024

1. shipping

   1.1. CharmeIs Made shipping in Switzerland and selected countries. Rates and shipping times are specified during the checkout phase.

   1.2. Orders are generally processed within 1-3 working days from the payment confirmation.

   1.3. The shipping address provided by the user must be accurate and complete. CharmeIs It is not responsible for delivery errors caused by incomplete or inaccurate information.

2. Shipping costs

   2.1. Shipping costs are calculated based on the weight of the package and to the destination. Rates are clearly indicated during the purchase procedure.

   2.2. Any customs duties or applicable local taxes are charged to the buyer.

3. Right of withdrawal

   3.1. The user has the right to withdraw from the purchase within 14 days of receipt of the product, without having to specify the reason.

   3.2. To exercise the right of withdrawal, the user must inform CharmeIs of the decision to withdraw by sending a written communication via email or form available on the site.

4. Return procedure

   4.1. The product must be returned intact, unused and in the original packaging within 14 days of the notice of the withdrawal.

4.2. The user is responsible for the return costs, unless the product is defective or non-compliant.

5. Refund

   5.1. Once the return is received, CharmeIs will proceed to reimbursement within 14 days of receipt.

   5.2. The refund will be carried out using the same payment method used for purchase.

6. Damaged or incorrect products

   6.1. In the case of damaged or incorrect products, the user is obliged to inform CharmeIs Within 7 days of receipt. Instructions for return or replacement will be provided.

7. Disputes and jurisdiction

   7.1. In the event of disputes, the parties accept the jurisdiction of the Court of Lugano, in Switzerland. The Swiss law will be applied to all issues related to shipments and rendered.

8. Changes to the conditions

   8.1. CharmeIs Reserve the right to change these shipping and returns. Users are required to periodically check for updates.

9. Reference language, photographs and videos

  9.1. The reference language of all documentation, descriptions and each part written on the site CharmeIs It is Italian. Any translations on the site CharmeIs They cannot be considered as references under any circumstances.

9.2 The photographs and videos on the site CharmeIs And on the connected social media are only example and can in no way be considered as contractual tests.

By accepting the purchase and using the site, the user declares to have read, understood and accepted all the terms of shipping and rendered by CharmeIs indicated above.