FAQ

1. Where is your business place?

We are a small artisan reality based in Canton Ticino, in Switzerland. We only operate online, but every order starts from our physical space located a Torricella, via the church 22, and is managed with care and attention.

2. Do shipping throughout Switzerland?

Yes, we ship all over Switzerland. Checkout you will see shipping costs based on weight and destination.

3. Do shipping also abroad?

We also ship to Some selected countries. If you wish to buy from abroad, we advise you to contact us previously at info @charmeis.com To check availability and costs.

4. How long will my order be sent?

Orders are generally processed by 1-3 working days from receipt of payment. You will receive a confirmation via e-mail as soon as the shipment will be started.

5. Are the crystals and minerals you buy natural?

Yes. All ours Crystals, minerals and decorative objects They are natural and selected one to one. Each piece can present light variations in color, shape or size: it is part of their uniqueness. The images on the site are illustrative and, except for unique pieces, they represent specimens similar to those you receive.

6. Can I return a product?

Yes. You are the right to withdraw within 14 days from receipt of the goods, communicating it by e-mail to info @charmeis.com. The product must be returned intact, not used and in the original packaging. Return expenses are charged to the customer, except in the event of a damaged or incorrect product.

7. How does the refund in the event of a return?

Once the returned product is received and its integrity verified, we will carry out the Refund within 14 days Through the same payment method used for purchase.

8. What should I do if I get a damaged or wrong product?

In case of problems, contact us within 7 days of receipt writing to info @charmeis.com. We will provide you with the instructions for replacement or refund.

9. Are the articles safe for children?

Many of our items are made with Natural crystals, which can present Spigoli, fragments or sharp parts. We recommend use Under the supervision of an adult, especially in the case of children.

10. Blog information or site information replace medical opinions?

Absolutely not. The information in our blog and product descriptions have one Purely informative purpose And they do not intend to replace diagnosis, care or medical therapies in any way. Always see a specialist for health issues.

11. In what language are the contents of the site?

The Reference language is Italian. Any translations on the Site or communications cannot be considered binding in the event of ambiguity.

12. Who can I contact for special questions or requests?

We are always available! Write to info @charmeis.com We will be happy to help you.

13. Who are you?

You can learn more about our history and our values by visiting the page Who we are.
You will discover that a philosophy made of nature, beauty and respect behind each crystal.